BLUM SRL, with registered office in Via delle Magnolie, 6 Monteprandone 63076 (AP), operational headquarters in Via dell’industria 83 Monteprandone 63076 (AP) P.IVA 02222800449 registered in the REA n. 200555, is the owner of the website www.arredobagnoitalia.com.

1. The contract stipulated between BagnoItalia and the Customer must be considered concluded with acceptance. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below. Order shipments   Following the confirmation of the Order sent to the e-mail address indicated, the Customer can follow the delivery of his Order online. To receive information on shipments, it is also possible to contact us via email, by replying directly to the order confirmation email. Deliveries of the Products are made within the territory of the European Union. The order is considered completed by the transfer of the product(s) to the Customer. Delivery costs are always charged to the customer. They are free for orders over 49.00 euros except for Sicily, Sardinia, Calabria where there is a cost of 10 euros per order. Shipping times are indicated on the page of each product. Shipping terms start from receipt of payment. In the event that the payment is made with cash on delivery, the customer will be asked for a deposit of 30% It is possible to check the shipment via online tarcking which will highlight the day of delivery, if the customer is absent the order will go in stock and the customer will be able to collect his order at the courier’s office closest to him. We are not responsible for any delays caused by the courier. In the event that the Customer is a Consumer, he has the right to exercise the withdrawal in accordance with the terms and conditions of sale. The customer cannot choose the type of courier. In the event that the Customer is a Consumer, the art. 63 paragraph 1 of the Consumer Code (Legislative Decree 206/2005) according to which the risk of loss or damage to the goods, for reasons not attributable to the Seller, is transferred to the Consumer only when the latter, or a third party designated by him and different from the carrier, materially takes possession of the goods.

ATTENTION: As soon as you receive the goods, please inspect the aesthetics of the boxes and if you find any broken and/or dented you must write on the invoice ‘you receive n° x broken packages and the anomaly found (it is not sufficient to simply write yes accept with reserve if broken packages are found, the omission of the wording on the invoice will not allow us to be able to replace the contested package/s free of charge (if it is not possible to view the packages, because for example they are received in a wooden crate or appearing to be perfect, you must in any case write ‘I accept subject to control’ on the delivery note or on the courier slip) If the receiving pallet has all the packages in perfect condition (which must be demonstrated by sending photographic documentation), but after opening the boxes found to be broken, this complaint must be made on the same day in which the goods are received via email at info@arredobagnoitalia.com Also in this case, it is imperative to sign subject to control in order to open an insurance file.

During the telephone booking phase by the courier, it is not possible to change the address, change the payment method, request delivery to the floor if not requested before shipment. These requests during delivery involve blocking the shipment by the courier and placing it in storage which the courier charges at a cost of 20 euros, it is also important to provide a telephone number that can be found for booking, the courier makes a maximum of two attempts for telephone notice, after which it places the shipment in storage (to avoid storage and additional costs, we recommend providing a traceable telephone number or two telephone numbers. In the event that the customer is absent despite the telephone appointment, the courier will charge the cost of the return which varies according to the volume and weight of the control order in order to open an insurance case. In the event that the carrier has been chosen by you outside of those proposed during the purchase phase, the risk of damage and perishing of the Products is transferred to you already at the time of delivery to the carrier, precluding any dispute regarding the characteristics external to what was delivered. In this case, any objection must be made directly by you against the carrier.” Otherwise, it is advisable to expressly exclude this possibility of choice. As established by art. 63 co. 2 Legislative Decree 206/2005, amended by Legislative Decree 21/2014. We do not provide the installation service of our products, which must always be done by the customer, even for spare parts the installation will always be carried out by a technician at the end user’s expense (both for products covered by guarantee and for those out of warranty)

Method of purchase 3. The Customer can purchase the products through the website www.arredobagnoitalia.com It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ in colour, accessory products present in the figure, the description or technical sheet of each individual product. 4. Correct receipt of the order is confirmed by BagnoItalia by means of an e-mail reply, sent to the e-mail address communicated by the Customer. We would like to clarify that we do not provide the installation of our. products, this service is charged to the customer, who must contact a plumber or a qualified technician for the installation and installation of the object and verify with him the testing and correct functioning.

Right of withdrawal 5. Pursuant to art. 52 ss DL 206/05, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form), has the right to withdraw from the purchase contract for any reason. 6. To exercise this right, the customer must send BagnoItalia a communication to that effect by registered mail to Blum SRL, Via delle magnolie, 6 Monteprandone 63076 (AP) or fax 0736.091312 or email info@arredobagnoitalia.com or PEC blum1@pec. it within 14 days from the date of receipt of the goods.

The return of the products must take place within 14 days of the notification of withdrawal (Article 57 of the Civil Code).

The art. 57 C.d.C. establishes that “The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods”: The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and absolutely sealed. The right of withdrawal cannot be applied to customized or non-catalogue products, made specifically for individual requests pursuant to and within the limits of Legislative Decree 6 September 2005 no. 206, in article 59 paragraph 2 letter d) 7. The right of withdrawal is in any case subject to the following conditions:

applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, etc…). The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, screws, etc …); the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; in the event of damage to the goods during transport, Bagno Italia will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier of his choice and obtain a refund the value of the asset (if insured); in this eventuality, it will be by canceling the withdrawal request; 8. Without prejudice to any repair costs for ascertained damage to the original packaging, Bagno Italia will refund the customer the entire amount already paid. Pursuant to art. 56 C.d.C. the reimbursement times are 14 days starting from the receipt of the communication of withdrawal, the reimbursement could be withheld beyond 14 days only until the Consumer proves that he has sent back the goods or until they have been received. 9. The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Bagno Italia. Verify: the use of the asset; the lack of the external packaging and/or the original internal packaging; the absence of integral elements of the product (accessories, knobs, screws, …); damage to the product for reasons other than its transport. In the event of forfeiture of the right of withdrawal, the goods will remain at the Bagno Italia headquarters, available to the Customer for collection at his expense.

Esempio di modulo di recesso Qualora intendiate recedere dal contratto, siete pregati di compilare il modulo seguente e di restituircelo. A: Blum srl via delle magnolie, 6   63076 Centobuchi AP, Fax: 0736.091312 , e-mail: info@arredobagnoitalia.com

Con il presente documento desidero recedere dal contratto con me stipulato relativamente all’acquisto della merce seguente (delle merci seguenti): _____________________________________________

Indicare la merce ordinata (le merci ordinate), oggetto dell’esercizio del diritto di recesso.

Prezzo complessivo della merce (delle merci): _______________ Ordine del: _______________ Ricevimento in data: _______________ Vostro indirizzo:_______________________________ (Nome e Cognome)_____________________________________________

(Via) _____________________________________________ (CAP Luogo) Data: __________________ ________________________

Cancellare le diciture inutili.

  Conformity and Warranty The responsibility for the transport is borne by Blum SRL, which in case of damage to the product occurred during transport, will take action against the courier. The Customer must check the conditions of the Products that are delivered to him, assuming the risk of non-delivery or damage to the products ordered, for reasons not attributable to the Seller, only when the Customer, or a third party designated by him and other than carrier, physically comes into possession of such products. At the time of delivery, the Customer must check that the packaging is intact, not damaged, not punctured or open. Any damage must be immediately reported to the courier who carries out the delivery (accepting the goods subject to checks to be written on the courier’s DDT or on the PDA: Ex: “box with holes, open box, dented box” In the event that the product suffers damage during transport, the Customer must notify it by e-mail info@arredobagnoitalia.com within 24 hours with photographic documentation. Pursuant to Article 130 of the Consumer Code, the Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the goods.In case of lack of conformity, the Consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an adequate reduction in the price or termination of the contract. The Consumer may, at his choice, ask the Seller to repair the goods or to replace them, free of charge in both cases, unless the remedy requested is objectively impossible or excessively onerous compared to the other. In the event that the package shows obvious signs of tampering or alteration, the Customer is also advised to promptly notify Customer Service at the address indicated below. The guarantee of legal conformity of the goods, provided for by articles 128 ff. of the Consumer Code, is equal to 24 months: specifically, the Seller is responsible, pursuant to article 130, when the lack of conformity occurs within two years of delivery of the goods. It is understood that the Consumer loses this right if he does not report the lack of conformity to the Seller within 2 (two) months from the date on which he discovered the defect (Article 132 of the Consumer Code).

If we have spare parts, they will have to be sent at the consumer’s expense to our assistance center to carry out the appropriate checks. The Consumer’s request aimed at asserting the guarantee of conformity of the products must be communicated to the Seller by contacting Customer Service via email info@arredobagnoitalia.com

All the photos on our site are to be considered indicative, as they are catalog images, variations in tone are possible

Complaints 13 If you have a complaint against Bagno Italia following the purchase of a product it has not been possible for you to resolve it by contacting our Customer Service, remember that you have the option of submitting it through the ODR platform (Platform for online dispute resolution ), managed by the European Commission. The platform is available here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

14. We are not responsible for delivery delays caused by our courier.

Payments

Payment by PayPal: The method of payment via PayPal requires the use of a PayPal account. Further information on this payment method is available on the PayPal website.

Payment by PostaPay card top-up, bank transfer or credit card Once the order has been placed, the data for making the payment will be displayed.

For tax reasons, if you pay with the special bank transfer for renovations and then subsequently request a refund (because, for example, you exercise the right of withdrawal or for any other reason) you can only issue a voucher to spend on our site without expiry, if instead a payment is made via a normal bank transfer or in any other form of payment, the refund will be given by returning the amount paid with the same payment formula.

 

Privacy

16. The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the customer and will not be disclosed to third parties under any circumstances or for any reason. BagnoItalia guarantees its customers compliance with the legislation on the processing of personal data, governed by the European regulation 679/2016 GDPR The data controller is Blum SRL, with registered office in Via delle magnolie, 6 Monteprandone 63076 (AP)